General terms and conditions of sales 2022
Booking one of the cruises presented in this brochure shall imply the acceptance of the general and particular terms and conditions of sale stipulated hereinafter. By dating and signing the travel contract drawn up by the salesperson from whom he purchases his voyage, which stipulates that the terms and conditions have been accepted by him, the client expressly recognises that he has familiarised himself with the information relative to the voyage that he has chosen from our brochures, available in travel agencies or directly from us. He shall therefore be referred to the information contained in these brochures in respect of any details concerning the voyage. This brochure offers a selection of cruises and our offer is not limited to the cruises selected. Cruises or provisions not included in the brochure shall be subject to the same terms and conditions.
GENERAL TERMS AND CONDITIONS OF SALE
In accordance with article R.211-12 of the Tourism Code, the brochures and travel contracts offered by travel agencies to their clients should include all of the following general terms taken from articles R211-3 to R211-11 of the Tourism Code.
In accordance with articles L211-7 and L211-17 of the Tourism Code, the provisions of articles R211-3 to R211-11 of the Tourism Code, whose text is reproduced below, do not apply to transactions for the reservation or sale of transport tickets that are not in the framework of a tour package, nor for rentals of seasonal furnished apartments, which remain governed by law no. 70-9 of 2 January 1970 mentioned above and by the texts for the purpose of its implementation that are not part of a tourist package. They do not apply to travel services and tour packages sold as part of a general agreement entered into for business travel.
The brochure, estimate, proposal, programme of the organiser are the preliminary information specified in article R211-3 et seq. of the Tourism Code. As a result, unless otherwise specified on the front of this document, the features, specific terms and price of the trip such as specified in the brochure, the estimate and the proposal of the organiser shall be contractual upon the signing of the registration form.
If there is no brochure, estimate, programme and proposal, this document is, prior to being signed by the buyer, the preliminary information specified in article R211-3 et seq. of the Tourism Code.
It will be void if not signed within 24 hours as from issuing.
In the event of the termination of the contract, the transferor and/or transferee shall first pay the resulting costs. When such costs exceed the amounts displayed at the point of sale and those mentioned in the contractual documents, supporting documents shall be provided.
CroisiEurope has taken out with the Allianz company (87, rue de Richelieu – 75113 Paris), an insurance policy nr. 56004456 covering its Professional Civil Liability.
EXTRACT OF THE TOURISM CODE
Article R211-3: Any offer and any sale of the services mentioned in article L. 211-1 give rise to the delivery of appropriate documents that comply with the rules defined by this section.
Article R211-3-1: The exchange of pre-contractual information or the provision of contractual conditions is done in writing. This can be done electronically. Reference is made to the name or company name and address of the organiser or retailer as well as its registration in the register provided for in article L. 141-3 or, where applicable, the name, the address and reference to the registration of the federation or the union mentioned in the second paragraph of article R. 211-2.
Article R211-4: Before entering into the contract, the organiser or the retailer must send the traveller the following information:
1. The main features of the travel services:
a) The destination(s), itinerary and periods of stay, with dates and, where accommodation is included, the number of nights
b) The means, features and categories of transport, the places, the departure and return times and dates, the duration and stopovers and connections. When the exact time has not yet been set, the organiser or retailer informs the traveller of the approximate departure and return time;
c) The location, main features and, if applicable, the accommodation tourist category under the rules of the country of destination;
d) The meals provided;
e) Visits, excursions or other services included in the total price agreed for the contract;
f) Where this is not apparent from the context, whether any travel services will be provided to the traveller as part of a group and, if so, the approximate size of the group if possible;
g) Where other tourist services provided to the traveller rely on effective verbal communication to be beneficial, the language in which those services will be provided;
h) Information on whether travel or holiday accommodation is generally suitable for persons with reduced mobility and, at the traveller’s request, specific information on the adaption of the trip or holiday stay to the traveller’s needs;
2. The legal name and geographical address of the organiser and the retailer, as well as their telephone number and, if applicable, electronic contact information;
3. The total price including taxes and, if applicable, all fees, royalties or other additional costs, or, where these cannot be reasonably calculated before the contract is entered into, reference to the type of additional costs that the traveller may still have to bear;
4. The terms of payment, including the amount or percentage of the price to be paid as a deposit and the schedule for the payment of the balance, or the financial guarantees to be paid or to be provided by the traveller;
5. The minimum number of people required to complete the trip or stay and the deadline mentioned in III of article L. 211-14 preceding the start of the trip or stay for the contract to be terminated potentially if this number is not reached;
6. General information concerning the conditions applicable to passports and visas, including the approximate time to obtain visas, as well as information on the health formalities of the country of destination;
7. A statement that the traveller may terminate the contract at any time prior to the start of the trip or stay, subject to payment of appropriate termination fees or, where applicable, standard resolution fees claimed by the organiser or retailer, in accordance with I of article L. 211-14;
8. Information on compulsory or optional insurance covering the costs of terminating the contract by the traveller or on the cost of assistance, including repatriation, in case of an accident, sickness or death.
With regard to the packages defined in A.2.e of II of article L. 211-2, the organiser or retailer and the company to which the data is transmitted shall ensure that each of them provides, before the traveller is bound by a contract, the information listed in this section to the extent that it is relevant to the travel services they offer.
The form by which the information listed in this article is brought to the attention of the traveller is approved by joint decision of the Minister of Tourism and the Minister of Economy and Finance. Such decision specifies the minimum information to be brought to the traveller’s attention when the contract is entered into by telephone.
Article R211-5: The information mentioned in 1, 3, 4, 5 and 7 of article R. 211-4 communicated to the traveller form part of the contract and may only be modified under the conditions defined in article L. 211-9.
Article R211-6: The contract must include, in addition to the information defined in article R. 211-4, the following information:
1. The particular requirements of the traveller which the organiser or retailer has accepted;
2. A statement indicating that the organiser and the retailer are responsible for the proper performance of all the travel services included in the contract in accordance with article L. 211-16 and that they are required to provide assistance to the traveller if they are in difficulty, in accordance with article L. 211-17-1;
3. The name of the entity responsible for insolvency protection and its contact details, including its geographical address;
4. The name, address, telephone number, e-mail address and, where applicable, the fax number of the local representative of the organiser or retailer, a contact point or another service through which the traveller may easily contact the organiser or the retailer and communicate with them effectively, ask for help if the traveller is in difficulty or complain about any non-compliance identified during the execution of the trip or stay;
5. A statement indicating that the traveller is required to communicate any non-conformity that they identify during the
execution of the trip or stay in accordance with II of article L. 211-16;
6. Where minors, unaccompanied by a parent or other authorised person, travel on the basis of a contract including accommodation, information enabling direct contact with the minor or the person responsible for the minor at their place of stay;
7. Information on the internal procedures for the handling of complaints available and on the out-of-court settlement
mechanisms and, if applicable, on the entity to which the company belongs and on the online platform for the settlement of
disputes provided for by (EU) Regulation No 524/2013 of the European Parliament and of the Council;
8. Information on the traveller’s right to assign the contract to another traveller in accordance with article L. 211-11.
With regard to the packages defined in A.2.e of II of article L. 211-2, the company to which the data is transmitted informs the organiser or the retailer of the signing of the contract giving rise to the creation a package. The company provides them with the information required for them to fulfill their obligations as an organiser. As soon as the organiser or the retailer is informed of the creation of a package, they provide the traveller with the information mentioned in 1. to 8. on a durable medium.
Article R211-7: The traveller may transfer the contract to an assignee who fulfills the same conditions, allowing the assignee to complete the journey or stay, as long as the journey or stay has not yet begun.
Unless more favourable to the transferor, they must inform the organiser or the retailer of their decision by any means to obtain acknowledgment of receipt no later than seven days before the start of the trip. Under no circumstances is this transfer subject to prior authorisation from the organiser or retailer.
Article R211-8: Where the contract includes an express possibility of price revision, within the limits provided for in article L. 211-12, it mentions the precise methods of upwards and downwards calculation, of price changes, including the amount of transportation costs and related taxes, the currency/ies that may affect the price of the trip or stay, the share of the price to which the change applies, and the value of the currency/ies used as a reference when establishing the price featured in the contract.
In the event of a price reduction, the organiser or the retailer is entitled to deduct their actual administrative expenses from the reimbursement due to the traveller. At the request of the traveller, the organiser or the retailer provides proof of these administrative expenses.
After the signing of the contract, prices may be increased only if the contract expressly provides for this possibility and indicates that the traveller is entitled to a price reduction. In this case, the contract specifies how the price revision must be
calculated. Price increases are possible only if they are the direct consequence of a change:
1. In the price of passenger transportation resulting from the cost of fuel or other sources of energy;
2. The level of taxes or charges on travel services included in the contract, imposed by a third party who is not directly involved in the implementation of the contract, including tourist taxes, and landing, embarkation or disembarkation taxes at ports and airports;
3. Exchange rates related to the contract. Regardless of its size, a price increase is possible only if the organiser or the retailer notifies the traveller thereof in a clear and comprehensible manner, by accompanying such increase with its
justification and calculation, on a durable medium, no later than twenty days before the start of the trip or stay.
If the contract provides for the possibility of a price increase, the traveller is entitled to a price reduction corresponding to any decrease in costs mentioned in 1, 2 and 3, which occurs after the signing of the contract and before the beginning of the trip or stay.
Article R211-9: Where, before the traveller’s departure, the organiser or the retailer is obliged to make an amendment to one of the essential elements of the contract, if they cannot satisfy the specific requirements mentioned in 1. of article R. 211-6, or if the price increases by more than 8%, they shall inform the traveller as soon as possible, in a clear, comprehensible and conspicuous manner, on a durable medium:
1. Proposed amendments and, if applicable, their repercussions on the price of the trip or the stay;
2. The reasonable period of time within which the traveller must inform the organiser or the retailer of the decision they take;
3. Consequences of the traveller’s failure to respond within the specified time;
4. If applicable, the other service offered, as well as its price. Where changes to the contract or substitute service result in a decline in the quality of the trip or stay or its cost, the traveller is entitled to a suitable price reduction. If the contract is terminated and the traveller does not accept any other service, the organiser or the retailer shall reimburse all payments made by the traveller or on their behalf as soon as possible and in any event no later than fourteen days after the termination of the contract, without prejudice to compensation pursuant to article L. 211-17.
Article R211-10: The organiser or retailer shall make the reimbursements required under II and III of article L. 211-14 or, under I of article L. 211-14, refund all payments made by the traveller or on their behalf minus the appropriate termination fees. These refunds paid to the traveller shall be made as soon as possible and in any event within fourteen days at the latest after the termination of the contract. In the case provided for in III of article L. 211-14, the additional compensation that the traveller is likely to receive is at least equal to the penalty they would have incurred if the cancellation had occurred at their bidding on this date.
Article R211-11: The aid due by the organiser or retailer pursuant to article L. 211-17-1 consists in particular of:
1. Providing useful information on health services, local authorities and consular assistance;
2. Helping the traveller to effect long distance communications and to find other travel services. The organiser or retailer is entitled to charge a reasonable price for this assistance if the difficulty is intentionally caused by the traveller or by their negligence. The invoiced price may in no event exceed the actual costs incurred by the organiser or the retailer.
In accordance with article R 211-6 of the Tourism Code:
- The organiser and the retailer are responsible for the proper performance of all the travel services included in the contract in accordance with article L 211-16 and they are required to provide assistance to the traveller if they are in difficulty, in accordance with article L 211-17-1 of the Tourism Code.
- The traveller is required to communicate any non-conformity that they identify during the execution of the trip or stay in accordance with II of article L.211-16 of the Tourism Code. Terms of sale are established in accordance with Regulation of the European Parliament and Council concerning the rights of passengers traveling by sea or inland waterway.
SPECIFIC TERMS AND CONDITIONS OF SALE
VALIDITY: Brochure valid from 01/01/2022 to 31/12/2022.
PRICES: Our prices are indicated in euro (€), pounds (£), U.S dollars ($) they are given per person and based on a double cabin. They are established on the basis of the prevailing economic conditions applicable from 27 January 2021 and are calculated at an all-in rate including a series of service provisions described in the programmes and reserved by the customer but exclude all service provisions that the customer shall reserve and pay for on board and other costs and
any expenditure occasioned by a fortuitous event (strike, riot, revolution, weather conditions, water levels, etc.).
They depend on various factors involved in their calculation such as the cost of transportation, cost of loading and unloading, port costs, fuel costs, royalties and other taxes, and remain subjected to revision.
Pursuant to article R 211-4.3 of the Tourism Code, our prices include taxes, all expenses, fees and other additional costs. Therefore, and pursuant to article R211-8 of the Tourism Code, we reserve the right to review our prices in the event of variations in exchange rates, the cost of fuel (Brent barrel reference available on the E.I.A’s web site), economic conditions or any other service provision mentioned in the programs.
The prices, all taxes included, shall be confirmed by the travel agent selling the cruise at the time of booking. In the event of modifications, the adjustment up or down shall not necessarily be operated upon the date of payment for service provisions, but upon the date of use which alone shall prevail. In any case, no price change can be made in the 20 days preceding the departure.
The cost of visas and tariffs for optional excursions are subject to modification at any time without prior notice by the competent authorities, and in this case, will be passed on in full to customers. All services charged on board the boats should be paid on board, before the clients get off.
For cruises including tips, to facilitate the traveller’s stay our prices include tips paid in full to local providers in the destination country, determined by us in recognition of local customs and practices.
TRAVEL - DURATION – ACCOMMODATION: Durations shown do not match with the number of days spent at the destination, but with the entire trip, including transport, either a certain number of nights and do not necessarily correspond to a predetermined number of full days. If, owing to the schedules imposed by the various means of transport, the first and last days happen to be curtailed by a late arrival or a morning departure, no refunds shall be forthcoming. The
duration of the voyage is calculated as of the day of convocation to the day of return.
Meals on the first and last days are not included unless otherwise indicated in the programme, and will be at the passengers’ own expense. All services on the last day end with breakfast. Some meals may be provided by the airline. The classification and category of the hotels and ships (off fleet from CroisiEurope) are provided by the local authorities in the country and according to their criteria, which may or may not correspond to the French norms. Any claim or complaint arising as a result of the categorization of hotel or ship will not give rise to any refund or payment of compensation.
PAYMENT FOR THE VOYAGE – BOOKINGS AND SETTLE MENT OF ACCOUNTS: Bookings may be made at any time in any travel agency, subject to places available. Programmes and prices shall be those listed on our sales contracts, which must be taken by the travel agent seller on the copy given to the traveler and signed up for acceptance. The prior information is available in our brochure, completed with any amendments, corrections communicated to the time of application for registration with CroisiEurope. The client acknowledges having read all these elements. Your booking shall be considered firm as soon as have agreed and applied the conditions of the contract. The reservation contract must be signed by you and
returned within eight days after it has been sent.
For CroisiEurope, the voyage cannot be guaranteed if full settlement of the balance owing has not reached us 30 days prior to the date of departure. Failure to pay the balance upon the dates thus defined constitutes default, which is subject to a clause of immediate resolution of the contract. For bookings made less than 30 days prior to the date of departure, the total sum shall be paid on booking.
For the cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa, the voyage cannot be guaranteed if full settlement of the balance owing has not reached us 45 days prior to the date of departure. Failure to pay the balance upon the dates thus defined constitutes default, which is subject to a clause of immediate resolution of the contract. For bookings made less than 45 days prior to the date of departure, the total sum shall be paid on booking.
For failure to meet deadlines above, the company CroisiEurope reserves the right to take back seats if the customer has not paid the amounts expected by the company within eight days after the formal notice of payment sent by CroisiEurope.
By virtue of Articles L-441-3 and L-441-6 of the Commercial Code, all late payments shall bring about the application of late payment penalties equal to 1.5 times the legal rate of interest. Furthermore, no discounts shall be granted for early payment.
Travel documents and transport tickets shall be issued to the passenger after payment of the price in full.
ADMINISTRATIVE COSTS IN THE EVENT OF MODIFICATION BY THE CUSTOMER PRIOR TO DEPARTURE:
For cruises: All modifications to the booking fifteen days prior to departure shall entail a charge of 50 € excluding VAT per person (excluding postage costs, which shall be charged as extra). Such charge is not refundable and is payable immediately by credit card or bank transfer only (no payments by check will be accepted). However, no modifications shall be accepted less than four days prior to departure. Such charges shall also be demanded in the event of transfer of the contract to a
third party. Be careful, any change in the cruise date is considered as a cancellation and will be subject to cancellation charges.
For transportation: Should a modification require the change of one or more names of customers, on the date, or on the trip itinerary, we decline all liability as to acceptance or refusal by our various suppliers, particularly the airline companies. Modification charges in the order 50 € excluding VAT added to the total ticket price excluding VAT per person may be demanded by said companies. In the event of refusal, the cancellation charge scales apply.
MODIFICATIONS TO AIRLINE SERVICES BY CUSTOMERS AFTER DEPARTURE: The tariffs of the airlines used to reach the ports of embarkation are subject to specific terms and conditions of reservation and issue. Once the voyage has started, no modifications are permitted by the airline companies or by the ship owner and no refunds shall be forthcoming. The ship owner shall not meet the accommodation expenses of passengers put ashore in the course of the cruise or at the end of the cruise.
POSTAGE COSTS: Any costs such as guaranteed overnight delivery, express delivery, etc. rendered necessary by dint of a late booking, strikes by the postal services or other circumstances beyond our control shall be billed to the travel agency or to the customer.
1) RIGHT OF TERMINATION OF THE TRAVELLER
The traveller may terminate the contract at any time prior to the start of the trip or stay, subject to the payment of appropriate termination fees or, where applicable, standard termination fees demanded by the organiser or retailer in accordance with article 211-14.
2) CANCELLATION COSTS
Should the customer cancel, in accordance with article L211-14 of the Tourism Code, the refund of amounts paid will be made after deduction of the amounts (cancellation costs) stipulated in the contract.
If cancellation is made by the customer, the refund of amounts paid will be made deducting the cancellations fees per person specified in the contract, according to the cancellation date from the departure date, and costs that are non-refundable insurance fees, booking fees, visa fees and any other cancellation fees charged by our suppliers. If one of the passengers in a double room or cabin cancels his booking, the remaining passenger shall pay the single cabin supplement. All cancellations must be sent to us by written (email or mail).
Cost of canceling CroisiEurope river cruises:
- More than 90 days before date of departure: 150 €, not including VAT, in administration fees will be charged per person (fees for themed-weekend and Christmas-market cruises are listed after)
- From 90 to 60 days: 20 % of total amount of package
- From 59 to 30 days: 50 % of total amount of package
- From 29 to 19 days: 60 % of total amount of package
- From 18 to 9 days: 75 % of total amount of package
- 8 days or less before departure: 100 % of total amount of package
For CroisiEurope themed-weekend and Christmas-market river cruises, a cancellation fee of 50 €, not including VAT, will be charged per person at more than 90 days before departure. The fee schedule listed above remains unchanged for these cruises.
Cost of canceling CroisiEurope seafaring cruises:
- More than 90 days before date of departure: 300 €, not including VAT, in administration fees will be charged per person
- From 90 to 60 days: 40 % of total amount of package
- From 59 to 30 days: 60 % of total amount of package
- From 29 to 9 days: 75 % of total amount of package
- 8 days or less before departure: 100 % of total amount of package
Cancellation terms and conditions above, the cancellation fees for CroisiEurope “New Year’s Eve” river and seafaring cruises are as follows:
- More than 90 days before date of departure: 300 €, not including VAT, in administration fees will be charged per person
- From 90 to 60 days: 40 % of total amount of package
- From 59 to 30 days: 60 % of total amount of package
- From 29 to 20 days: 75 % of total amount of package
- 19 days or less before departure: 100 % of total amount of package
Cancellation fees for the cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa:
- More than 90 days before date of departure: 300 €, not including VAT, in administration fees will be charged per person
- From 90 to 61 days: 35 % of total amount of package
- From 60 to 31 days: 50 % of total amount of package
- From 30 to 20 days: 70 % of total amount of package
- From 19 to 9 days: 80 % of total amount of package
- 8 days or less before departure: 100 % of total amount of package
By accepting these general terms and conditions of sale, the traveller
expressly acknowledges that they been previously informed and
agree to the cancellation fees in the manner set out above.
IMPORTANT: All all-in prices including air transport are subject to the general and special terms and conditions of cancellation of the designated airline companies. In the event of cancellation of one or more passengers, the following terms and conditions of cancellation shall be applied:
• Land, river and maritime services: pursuant to the general terms and conditions of CroisiEurope.
• Air transport: terms and conditions of the designated airline company, available on the web sites of the respective airlines or from our booking departments on request.
REFUNDS / DISCOUNTS: No refund shall be forthcoming if the customer fails to turn up at the times and places mentioned in the travel instructions sent to him. Likewise, if he cannot provide the police or health documents required for his voyage (passports, visas, identity card, vaccination certificate, etc.). CroisiEurope cannot be held responsible for a delay to air, rail or land feeder services bringing about the passenger’s failure to appear at departure, regardless of the reason, even if such delay is the result of a case of force majeure, a fortuitous circumstance or the fault of a third party.
Curtailment of the cruise shall not give rise to a refund request or credit note of any kind, unless appropriate cancellation insurance has been taken out which includes such option in its general terms and conditions. In this case, the refund shall be made directly by the insurance company.
The waiver of any of the services included in the services of the cruise shall not entitle to any refund. Claims on the ground of possible price differences shall not be taken into consideration. The signature of the booking contract and payment of the invoice by the client imply his acceptance of the travel prices and terms. It is impossible for CroisiEurope to take into account, afterwards, reductions or special prices announced after the trip is confirmed.
Reductions apply to the base price before airport taxes, extra costs, handling costs, visa and insurance costs.
The various reductions cannot be used concurrently and cannot be granted subsequent to booking. Reductions are not applicable to promotions.
REDUCTIONS FOR CHILDREN: For children under the age of two, meal and lodging expenses are to be paid on site. For children aged 2 up to 10: 20% discount on the price of the cruise, excluding flight, taxes, additional charges and service fees. These discounts do not apply to cruises on the Mekong, Ganges, Nile and in Southern Africa other than the Volga cruise: 30% discount on the price of the cruise, in triple- or quadruple-occupancy cabins excluding flight, taxes, additional charges and service fees. For tours on the Volga, the Mekong, Ganges, Nile and in Southern Africa, children under the age
of 7 are not accepted for safety reasons.
TRIPLE CABIN REDUCTION: 30% discount on the price of the cruise will be given to the 3rd occupant from the same family in tripleoccupancy cabins, excluding flight, taxes, additional charges and service fees. These discounts do not apply to cruises on the Mekong, Ganges, Nile and in Southern Africa other than for cruises on the Volga. The Volga cruises attract a 25% discount on the price of the cruise for the 3rd and 4th occupant of the triple- or quadrupleoccupancy cabins excluding flight, taxes, additional charges and service fees.
DISCOUNT WEDDING ANNIVERSARY: On CroisiEurope river cruises from 3 to 13 days, the wife receives a discount on the cruise for each 10 years of marriage. Ex: 10, 20, 30 ... years of marriage = 10, 20, 30% ... off.
The latter is only valid for the year of the anniversary in the period of November 2021 to December 2022 and applicable upon presentation of the marriage certificate or family register. This discount is only valid on the cruise fare, excluding surcharges and delivery costs, it is non-retroactive, non-refundable and cannot be combined with any other offer. These reductions do not apply to maritime and coastal cruises nor on cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa.
SPECIAL FAMILY OFFERS: These offers are applicable for a selection of cruises in Spain, Portugal, Rhine and Italy (Venice) with departures in July and August, and are marked in this brochure by the Family Offer logo. The cruise (excluding flight, taxes and additional charges) is free for a maximum of two children (up to the age of 16) for one paying adult. Beyond that, other children up to the age of 16 will pay 30% of the price of the cruise (excluding flight, taxes and additional charges). This offer is valid on river cruises only and is not available for maritime and coastal cruises nor on the Volga, Mekong, Ganges, Nile and in Southern Africa.
For CroisiEurope maritime and coastal cruises, children through the age of 16 benefit from a 30% discount on the price of the cruise (excluding flight, taxes, options and additional charges). This discount applies to a maximum of two children for one paying adult. For single-parent families traveling with two children, the additional single-occupancy cabin fee is waived exclusively for Special Family Offers on CroisiEurope river cruises and maritime and coastal cruises..
There is a preset quota of places eligible for the Special Family Offer on selected cruises.
If your cruise no longer has the Family Offer available, management will do its best to offer you—with no obligation to achieve the desired result—alternative dates or cruises that still have the offer available.
Special Family offers are non-retroactive and cannot be combined with any other offer.
CRUISE FLEXIBILITY: For your comfort and peace of mind when planning a cruise, we offer Cruise Flexibility. This optional program, of which the cost is detailed below, is non-refundable and noncancellable, can only be used once, and must be purchased by all the persons included in the booking. With Cruise Flexibility you can change the date and destination, under the following conditions:
• CroisiEurope river cruises (excl. cruises with a duration of less than 3 days / 2 nights as well as day services): 125 € incl. tax / person, change of date is possible up to 30 days before departure
• CroisiEurope maritime and coastal cruises: 185 € incl. tax / person, change of date is possible up to 30 days before departure
• CroisiEurope cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa: 250 € incl. tax / person, change of date is possible up to 45 days before departure
Cruise Flexibility is subject to the following conditions:
The change of date must be made once the Cruise Flexibility has been requested. The change of date and destination must take place on the same cruise as initially selected. The application of the Cruise Flexibility results in the cancellation of the cruise initially reserved and the establishment of a new booking which will be subject to the terms and conditions of sale effective on the date of the new booking.
Cruise Flexibility is independent of the optional Europ Assistance insurance, which we strongly suggest you to purchase and for which you will find the conditions in the corresponding paragraph. Cruise Flexibility is applicable only on the cruise, therefore excluding transport (except if a flight chartered by CroisiEurope) and excluding related services. Changes to pre- and post-routing will therefore be subject to the conditions and possible costs of the corresponding suppliers, which will remain at customer’s expense.
Cruise Flexibility becomes effective once the balance of the initial contract has been paid. The change of date must be within the same calendar year, it will not be possible to purchase a new Cruise
Flexibility on the new booking which led to the implementation of the initial Cruise Flexibility.
The price difference for the new date chosen will be applied to your new booking. If it is in your favour, a credit will be issued to you which you can use on all cruises during the current calendar year.
INDIVIDUAL CABIN: For CroisiEurope river and seafaring cruises, 10% of the total number.
FORMALITIES: Participants must meet the police and customs formalities in force at the time the voyage takes place and according to their nationality, and must have in their possession all tourist and transit visas and any health certificates required, and this for all countries through which the cruise itinerary passes. Thus, non-French citizens, foreign-born should inquire about the formalities, from their home consulate. We recommend that passengers check for any modifications with their travel agency or consulates, embassies and competent health services or by visiting websites such as http://www.diplomatie.gouv.fr etc. A passenger who is not permitted to board a flight or finds himself denied entry into a country, owing to his failure to present documents required by the authorities and mentioned in the contract of sale or the invoice which he has signed, may not claim a refund of any kind. In the event of non-compliance, all costs incurred
shall be at the total charge of the customer. The passenger is required to provide the company with any information necessary to enable the latter to satisfy its own obligations on security. In situations where we arrange the entry documents for clients (visa), we will do so on the basis of the information supplied to us by the client. We cannot be held liable under any circumstances if any information provided proves to be erroneous. The requested documents must be sent to us
by REGISTERED MAIL WITH AKNOWLEDGEMENT OF RECEIPT within the required time frame and after having verified that they will be valid for the countries to be visited. These documents will not be returned until the day of departure. We will not be held responsible for any delay or non-delivery by the relevant authorities. The passenger must provide to the company every information necessary to enable it to fulfill its own obligations in the matter of security.
It is reminded that in accordance with article L 211-8 of the Tourism Code, the organiser or the retailer must in particular inform the traveller by means of a form established by regulation, prior to the signing of the contract, of the terms for crossing borders. This information is presented in a clear, comprehensive and conspicuous manner. Where this
information is submitted in writing, it must be legible.
The organiser must also provide the traveller with general information concerning passport and visa requirements, including
the approximate duration of visas, as well as information on the health formalities of the country of destination.
By accepting these general terms and conditions of sale, the traveller acknowledges that they have been informed by the organiser of all formalities to comply with for the smooth running of the stay in the countries visited, particularly where services are offered by Visages et Fleuves du Monde, and in particular those requested for minor children.
NB: Between publication of this brochure and the date of departure, certain modifications may occur. Indeed, the regulations of the different countries change frequently without notice, they are given in the brochure only as a guide, it returns to the client to inform of the necessary steps at the time of his journey. CroisiEurope cannot be declared responsible for the failure to observe the formalities on which it advises upon reservation of dossiers at the latest and for fines resulting from the failure to observe the customs or health regulations of the countries visited.
CHILDREN / MINORS: Reservations from minors shall not be accepted by the travel agency but must be made by the parents or other adults of more than 18 years of age with the necessary authorizations. Minors of under 18 years of age are not permitted to travel on board unaccompanied. They must be accompanied by parents or adults of more than 18 years of age. No alcoholic beverages shall be served to minors on board. Proof of the customer’s age may be requested by the ship’s personnel.
MEDICAL CONDITIONS: All passengers shall ensure that they are medically, physically and / or in a psychic way fit to undertake a trip without endangering their life or the life of others. No medical services are offered aboard our ships.
Any passenger with a physical or mental incapacity, limited capacity of mobility, having an illness requiring treatment or medical care, or pregnant women should inform the travel agent at the time of booking. No reservations can be accepted for passengers whose physical or mental condition is likely to render their participation in the cruise or in the vacation impossible or dangerous for themselves or others, or who require forms of care or assistance impossible to guarantee aboard ship, notably because of unsuitable infrastructure. Some suppliers (hoteliers, airlines and cruise companies, etc) may
require a medical certificate confirming that the passenger is fit to travel or they may refuse to accept the booking if they feel that they will be unable to guarantee any assistance or treatment deemed necessary for the health and well-being of the passenger. Participation in the voyage and in excursions is subject to the condition of the passenger having sufficient mobility. If necessary, the disabled may be accompanied at their own expense to obtain the required assistance.
If CroisiEurope considers it strictly necessary for the safety and comfort of the passenger, bookings of persons with disabilities or reduced mobility will be subject to the condition that a companion able to assist the disabled or mobility-impaired passenger be present. This requirement is entirely dependent on CROISIEUROPE’s assessment of the safety related needs of the disabled or mobilityimpaired passenger and may vary from one route to another and/or
from one boat to another.
If the disabled or reduced mobility person requests and requires special assistance (care, supervision), they must be accompanied by a companion who can provide the required assistance at their own expense.
All personal accidents, diversions or forced stopover costs disrupting the course of the cruise shall be at the liability of the passenger having concealed his unfitness to travel.
We recommend the wearing of footwear suitable for life aboard and for excursions with non-slip soles.
Some vaccinations, although not mandatory, may be recommended by health authorities.
DENIED BOARDING AND PREMATURE DISEM BARKATION: Boarding may be denied to all passengers and a passenger’s cruise may be curtailed (at the risk and cost of the passenger put ashore) when, in the opinion of the ship’s captain or the senior officer on board, such passenger is not fit to travel, for administrative or other legitimate reasons, or disrupts or endangers other passengers. Such a passenger may be put ashore in any port of call whatsoever without the ship owner’s liability being invoked. The river cruise operator may not be required to reimburse the days of the cruise not made by the passenger put ashore or to cover any costs occasioned by being thus put ashore.
COMPLIANCE WITH THE TIMING OF STOPOVERS: On stopovers, the latest time for returning to the ship and departure of the ship are mentioned aboard and stipulated by the senior officer on board. It behoves passengers to abide by such times. The company declines all liability in the event of failure to board at the appointed time. No refund or compensation shall be payable to the passenger.
EXCURSIONS: The excursions presented in the brochure are optional (unless otherwise stated).
The itineraries of the excursions defined in the programmes are given as a rough guide and may be subject to variations owing to external circumstances (e.g. meteorological conditions, strikes, transports delays, closure of sites by the local authorities, etc.) or owing to local service providers. In actual fact, some of the places visited are subject to high levels of security (the Kremlin for example). The authorities in any country may therefore close any place in an untimely manner and prohibit all visits. We cannot be held responsible for the unexpected closure of any intended site and we will always do our best to arrange an alternative visit in such instances. In the event of cancellation of an excursion, CroisiEurope undertakes to do its utmost to offer replacement tours. In the event of definitive cancellation, the excursion shall be refunded. No
complementary compensation may be claimed in such circumstances.
Unless otherwise stated in the programm, pricing for optional excursions, excluding packages, on CroisiEurope river and seafaring cruises are given for informational purposes only, and are guaranteed only with a minimum of 25 people per excursion. If the minimum number of 25 persons is not reached, a rate adjustment may be applied on board the boat during the excursion. In the event that an excursion or all excursions are cancelled, where such excursions are optional and can only go ahead with a minimum number of participants as indicated above, this shall not result in the customer
cancelling the cruise.
Excursions scheduled for the same evening or the next morning on which the boat is boarded are only guaranteed for customers who have subscribed to the package excursions.
For the cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa, the excursions booked on site, or mentioned in our programs are organized by local companies that are independent of CroisiEurope.
As part of the services on the Mekong, Ganges, Nile and in Southern Africa, excursions booked on site, whether or not mentioned in our programmes, are carried out by local organisations independent of CroisiEurope.
Even if they are proposed by our local representatives as an extra service to passengers, they are bought freely on the spot and do not form a component part of the holiday booked through CroisiEurope from France. All descriptions and tariffs shown are for guidance purposes only.
Any dispute, accident or incident in their conduct must be solved on the spot with the body concerned and do not in any way engage the responsibility of CroisiEurope or the travel agency from which the trip was booked.
PERSONAL ITEMS / LUGGAGE: Animals, hazardous objects and products, such as illegal substances, firearms, blunt objects and knives, explosives, oxygen, compressed air or inflammable products, etc. are strictly prohibited on board. The ship owner reserves the right to deny boarding to passengers in possession of such items. Passengers shall be answerable for all damage suffered by the ship owner owing to the failure to abide by the aforementioned obligations.
Loss of objects or material damage thereto shall be declared on board in writing to the Purser’s Office during the cruises and the head attendant or as part of a circuit or a stay. Such declaration shall be forwarded to us by the passenger within three days of disembarkation.
Except in cases of fault on its part, the company may not be held responsible for the loss, theft, pilferage of and/or damage to the passenger’s property. Our crew is at your disposal for the handling of your luggage and its liability may not be invoked. The limit on liability is 450 € per passenger, it only applies to trips aboard boats of the fleet CroisiEurope. For journeys and cruises on the Volga, Mekong and in Southern Africa, the responsibility lies with the owners and local
providers. During the whole duration of the trip, luggage, as well as the watching of the belongings is the responsibility of the passengers.
CroisiEurope underline to the travelers the fact that it cannot in any way be held responsible for items left and does not support their research or their repatriation. Therefore the forgetting of luggage owing to the customer’s oversight shall result in the charging of any additional costs incurred in recovering it. We advise our passengers to take out luggage insurance.
In the event of loss, late delivery or damage to luggage in the context of air transfers, it is the passenger’s responsibility to fill in the luggage complaint form at the airport with the airline company. The original shall be required by the latter for processing all claims.
VALUABLE ITEMS: The ship owner shall not be answerable for the loss of or damage to valuable items, money, financial documents, jewellery, and personal property. We request you not to leave valuable items unattended. Furthermore, we advise you not to leave in the luggage you entrust to carriers any valuable items, keys or identity papers, or medicinal products essential to your health. We cannot be held responsible in the event of damage to and loss or theft of personal effects.
COMPLAINTS: Any assessment of a subjective nature will be considered with interest but may not be recoverable. If there were problems during the trip, it is strongly recommended to inform immediately your attendant or purser to find a solution in due case.
In case of non-delivery or non-use of a local performance in accordance with client’s decision, no refund can be made. All
complaints must be forwarded to us within 10 days of disembarkation by any means allowing for receipt confirmation to the seller, in accordance with the Tourism Code, and shall be taken into consideration to the extent that such complaint has been observed.
The customer shall attach to his letter the assessment form submitted to him with his travel documentation, and shall also attach all proofs in support of his complaint. CroisiEurope informs you that the response time varies from 1 to 3 months following the period of survey among services, hotels or service providers necessary for any claim.
After contacting quality customer service and in the absence of a satisfactory response within maximum 90 days, the customer can complain to the ombudsman of Tourism and Travel, whose details and conditions of entry are available on this website: www.mtv.travel.
In addition, it will also be possible to make a complaint via the online dispute resolution platform provided for in (EU) Regulation No. 524/2013 of the European Parliament and of the Council, in accordance with article R 211-6 of the Tourism Code.
In the event of litigation between traders or commercial companies, the courts of Strasbourg alone shall be competent.
PURCHASES: All purchases made in situ are the sole responsibility of customers (for example: counterfeit and other articles...).
CANCELLATION OF CRUISES BY CROISIEUROPE (article L 211-14 III of the Tourism Code): The ship owner reserves the right to cancel cruises for circumstances of force majeure, recurrent climatic or natural events (high tides and low tides, cyclones, etc.) or which may render it impossible to enjoy certain service provisions for reasons relating to passenger safety, and this at any time prior to departure, with no other obligation than to reimburse sums paid. In such a case, the customer may not claim any complementary indemnity.
CroisiEurope shall, insofar as this is possible, offer the passenger a replacement cruise of equivalent value. The passenger shall be entitled, as he chooses, to take advantage of such replacement cruise or else receive a refund under the terms set out in these conditions.
Should the passenger accept the replacement cruise, no reimbursement or payment of compensation shall take place.
CroisiEurope reserves the right to cancel one or other cruise in the event of insufficient bookings; the customer may not claim any indemnity in this specific case.
Cancellations due to insufficient participants must be notified by CroisiEurope to the traveller no later than:
- 20 days before the beginning of the journey or the stay in the event of journeys lasting more than six days,
- 7 days before the start of the journey or stay in the event of journeys lasting from two to six days,
- 48 hours before the beginning of the journey or the stay in the event of journeys not lasting more than two days.
The minimum number of participants is set at: 80 passengers for the CroisiEurope cruises on ships having a capacity between 120 and 200 passengers; a minimum of 50 passengers for ships having a capacity between 80 and 120 passengers; a minimum of 15 passengers for the barge cruises on French canals; 130 passengers for the 4-anchor ships on the Volga River cruises; 150 passengers for the 3-anchor ships on the Volga River cruises; 40 passengers for the Mekong River cruises on board the RV INDOCHINE and 52 passengers on board the RV INDOCHINE II; 12 passengers for the Southern Africa cruises; 48 passengers for the Ganges cruises; 80 passengers for the Nile River cruises and 25 trave lers for the pre- or
post-cruise extensions linked to a CroisiEurope cruise.
CHANGES TO PROGRAMMES, ITINERARIES AND TIME TABLES: in the event of strike, bad weather conditions endangering the operation of the vessel safely or extraordinary circumstances, as explained in the Recitals above EC Regulation or for any other legitimate reason, CroisiEurope may at all times and without notice, advance or delay a
departure or a stopover or, if need be, change ports of call, and may not be held responsible to passengers in the event of cancellation, earlier or later departure or arrival, modification or substitution.
CroisiEurope may not be held responsible for any failure to abide by the arrival and departure times given in this brochure, and this regardless of the port of call.
As part of the programming of the cruises on the Volga, Mekong, Ganges, Nile and in Southern Africa, we reserve the right to the ships captains, cruise directors, leaders and representatives of these premises to modify the itineraries and order of excursions in our programs at any given moment if circumstances demand it.
Generally speaking, and this is the universal principal, the ship’s captain’s primary mission is the safety of passengers on board.
Regardless of the ship or the destination, he is the sole master on board and may decide at any time to divert the ship or cancel a port of call. The ship’s captain may cancel the cruise or modify the itinerary of the cruise if he judges it appropriate to the interests of passengers and the safety of the vessel. Should the cruise be interrupted for reasons of force majeure, the customer shall be refunded for the days of the cruise not effected but may not claim any complementary indemnity.
Should such modifications or cancellations of the voyage occur, Articles R 211-9 to R 211-10 of the Tourism Code shall apply.
Possible unforeseen circumstances (civil or religious festivals, sporting events, political demonstrations, strikes, breakdowns, traffic jams, changes by government authorities, or other legitimate reason) may bring about modifications to visits or excursions for which CroisiEurope cannot be held responsible and which shall not permit the customer to request compensation.
Some destinations are subject to particular meteorological and climatic conditions. Some ports of call may be reversed, curtailed or cancelled, particularly for the reasons stated above, without giving rise to indemnification. In the event of cancellation, excursions purchased on board shall be reimbursed. No other compensation shall be payable. A particular port of call cannot be taken to be the objective of a programme, which is intended to explore a region in a general way and discover the pleasures of sailing.
CHANGE IN CABIN CATEGORY OR NUMBER BY THE SHIPOWNER:
For technical or operational reasons, river companies or ship-owners may allot the passenger a cabin other than the one set or chosen upon the reservation. In that event the new allotted cabin should be at least in the same category. Such change shall not be considered a valid cancellation reason for the client, nor a significant change in the contract and shall entitle to no compensation.
a) Changes / cancellations: Significant increases in rail and air traffic, events beyond our control (strikes, technical incidents, weather, etc.) and safety imperatives make it sometimes impossible for airline and railway companies to adhere to their schedules. Delays—both on departure and return— are possible and are beyond the responsibility of the transporter, tour operator and travel agency. No other compensation, beyond what is strictly called for by applicable laws will be awarded, regardless of any professional or personal consequences incurred. It is therefore recommended to make allowances for reasonable delays, particularly for the return journey, in the event of important engagements or onward travel connections.
Changes to times and dates, made by railway and airline companies, may take place both on departure and return and may shorten or extend the trip. CroisiEurope—acting as an intermediary between the buyer and the railway or airline company—will do its best to find the most convenient solution but may not be held responsible for any possible consequences of these delays or modifications. There shall be no compensation on the price of the cruise.
Moreover, we are not liable for air or rail transfers that are not bought through the CroisiEurope tour operator. We recommend that our clients make their own pre- or post-travel arrangements and purchase flexible or refundable tickets. Cruises cannot be canceled if the reason is due to the client and connected to air or rail traffic.
Airline companies recommend confirming the return flight. Passengers are liable for making the confirmation themselves within the given deadline.
Tickets issued within our programs or reserved directly by the client that are not used—whether on departure or return—may not be reimbursed, even if the trip is canceled or postponed. Giving up your seat in order to take a different plane or train does not constitute a valid reason for reimbursement of a non-used ticket, nor can it be used toward a new ticket.
No claim for air travel leading to additional expenses (taxi, parking, hotels, reservation modifications, non-changeable tickets, etc.) shall result in any compensation being payable on site or upon return, including arrivals in a train station or airport that is different from that of departure (for example: Paris Orly, Paris Roissy).
b) Pre- and post- cruise transfers: To organize pre- and post-cruise transportation “from your city to the meet-up point or to the departure or arrival airport” with the coach service that will make the trips, we would like to draw your attention to the fact that the coach transfers will only happen if there are a minimum of 20 people signed up.
In certain circumstances, a waiting time can happen during transfers, either because of traffic or for organizational reasons.
The rates for the air or rail transfers to Paris or other cities from cities of residence will be applied strictly according to the terms and conditions stated in our brochures and/or estimates (based on the availabilities under the designated reservation category). Any fees or repurchased tickets due to air or rail delays during the pre- and/or post-cruise transfers resulting from causes not under CroisiEurope’s control will be borne by the customer.
c) Charter flights: Departures and returns from other French cities organized by CroisiEurope on specially-chartered flights are guaranteed for a minimum of 80 passengers. If the minimum number of passengers is not reached, CroisiEurope can suggest a flight, train or bus to board the ship. This modification to your travel itinerary, if the stopover in other French cities is canceled, may take place up to 21 days before your departure. This is considered a minor modification and will be stated to you in a clear and understandable manner on a durable medium before your departure.
d) Name of carrier services: In accordance with Articles R. 211-15 of the Tourism Code, travelers will be informed of the name(s) of the contractual or de facto carrier service(s) that might provide the purchased flight in the form of a list of a maximum of three companies per leg. CroisiEurope or the travel agency will inform the customer of the name of the airline for the flight(s) the customer will take no later than eight days before the date stated in the travel contract or at the time the contract is concluded if this happens less than eight days before the beginning of travel. If the company providing the travel services has changed, the customer will be informed no later than check-in time.
e) Ticket: Travel tickets issued by airlines and railway companies, or their countermarks, are the only contract between them and the client. We accept no liability and the client is responsible for his/her travel ticket and hence must assume the consequences of its loss, theft or destruction.
f) Baggage: Baggage limits are generally 23 kg per person on regular flights and 18 kg per person on charter flights. Excess
baggage charges are to be paid directly to the company during check-in. To transport bulky items (wheelchairs, breathing apparatus, strollers etc.), you must inform us when registering. Additional charges may apply according to the airline company. Some airline companies charge for assistance at airports and on-board services. If baggage is not delivered or is damaged by the airline, the client must immediately inform the competent authority in the arrival airport and complete a loss or damage report. Then, in order to be eligible for compensation, the passenger must send this report to the airline company within a maximum of seven days, with all original documents requested. You are strongly advised to keep a
copy of all the originals sent. The airline company will not deal with the request if this process is not respected and the original documents are not presented. CroisiEurope—acting as an intermediary between the buyer and the airline company—will do its best to find the most suitable solution but may not be held liable for any possible consequences of lost or damaged baggage. No compensation shall be provided by CroisiEurope.
g) Flights only: the client may purchase travel tickets from CroisiEurope for flights only, meaning without cruise or tour services. In compliance with article L 211-7 a) of the French Tourism Code, this stand-alone service is excluded from the regime for selling trips and tours. In compliance with article L 211-17 of the same code, the travel agent shall only accept liability if it has personally admitted any fault.
CroisiEurope shall not be liable for any failure to provide transport services, regardless of the reason (cancellation, delay, technical failure, modification of programs, etc.). Liability remains solely with the airline company. The conditions of use for transport tickets are available on the CroisiEurope website. For general and specific cancellation conditions, refer to the specific conditions of the airline company providing the transport services. They can be found either on their website or on request with our services. All claims must be lodged directly with the transport company named on the ticket. CroisiEurope shall apply prices set by airline companies on the date of the sale.
h) Liability of the carrier services: Liability of the carrier(s) is limited to the national or international laws applied to the companies, in particular the Warsaw Convention and the Montreal Convention, as well as the company Terms and Conditions of Transport that you accepted when placing the order, which could limit or exonerate CroisiEurope’s liability in accordance with the provisions in Article L. 211-17-IV of the Tourism Code. In the event of delay, overbooking, or
cancellation of a flight, liability of the airline companies departing from or traveling to the European Union for Community companies only is regulated by REGULATION (EC) No 261/2004 of 11 February 2004, which holds them liable for compensation, except under extraordinary circumstances, and for assistance and care for passengers in all cases.
i) Reimbursement of airport taxes: If an airline ticket was not used for any reason, the mandatory airport taxes will be reimbursed to travelers on request within 30 days and with no fees applied for all requests made on line. For all requests for reimbursement not made on line, CroisiEurope will charge a fee of a maximum of 20% of the reimbursed amount.
RESPONSIBILITY OF CARRIERS: The consequences of accidents / incidents which may occur during airline transport are governed by the provisions of the Warsaw and Montreal Conventions or local regulations governing domestic transport in the country concerned
RESPONSIBILITY OF PASSENGERS: Each passenger (or, if the passenger is a minor, his parents or guardians) is responsible and undertakes to compensate the company for any damage to furniture, equipment or other items owned by the boat, for damage in hotels or on airplanes used by the passenger as part of his trip. Each passenger (or, if the passenger is a minor, his parents or guardians) is responsible and undertakes to compensate the company for all fines or contraventions imposed upon the company owing to an act, omission or violation of a law, whether it be a voluntary act or not on the part of the passenger.
Passports must be in order for the countries through which the ship passes. It is the responsibility of the passenger to ensure the validity and conformity of his passport.
RESPONSIBILITY OF CROISIEUROPE: In its capacity as a cruise organizer, owner, and charterer, CroisiEurope’s liabilities are defined by the combined provisions in the Tourist Code and those specifically applicable to the navigation of the ship carrying out the cruise. In the absence of such a law, the liabilities are defined by the Law of 15 June 1895 regarding the private law relations for inland shipping. Articles L. 211-16 et seq. of the Tourism Code set out the guidelines for the organizer’s liabilities and the terms and conditions of the organizer’s exoneration.
CroisiEurope’s liability can only be engaged due to its crew members or its ships. Any irregularity must be brought to the attention of the steward. CroisiEurope will not be held liable for any damage suffered by a passenger when onshore and when the passenger is not under CroisiEurope’s authority or supervision. CrosiEurope will not be liable for any accident or damage incurred by the passenger. The passenger will hold the local operator responsible without recourse to
CroisiEurope. Likewise, CroisiEurope is not liable for all additional services (transportation, lodging, transfers, etc.) reserved alongside the cruise. For bodily harm, CroisiEurope is limited to SDR 2,000,000 (SDR: Special Drawing Rights as defined and maintained by the International Monetary Fund) on ships that belong to the CroisiEurope fleet in accordance with the regulations under the Strasbourg Convention of 2012 on the Limitation of Liability in Inland Navigation.
OBLIGATION TO PROVIDE ASSISTANCE: In its capacity as organiser, CroisiEurope will provide as soon as possible in the
circumstances of the case, appropriate assistance to the traveller in difficulty in accordance with articles L 211-17-1 and R 211-11 of the Tourism Code. The nature of this assistance is specified by article R 211-11 of the Tourism Code reproduced above.
CROISIEUROPE INSURANCE: Regarding the civil liability of CroisiEurope in respect of passengers and third parties, CroisiEurope is insured for bodily and material accidents by a “Protection and Indemnity Club (P&I)” guarantee. Regarding the professional civil liability of the cruise organiser, the latter is insured pursuant to the provisions of the Tourism Code. The contract covers underwritten by Allianz within the guaranteed type of damage, per claim and per insurance year the injury to the tune of 20 ,000,000 € , property damage and consequential damage to the tune of 10,000,000 € professional liability up to 15,000,000 € (for all injury, damage and consequential).
Professional civil liability insurance: insurance policy no. 56004456
Financial cover provided by A.P.S.T. – 15, Avenue Carnot – 75017 Paris – France.
REPATRIATION ASSISTANCE GUARANTEE: Insurance including medical repatriation and people assistance is included in all our cruises at no extra cost. It is contract nr. 58224397 taken out with Europ Assistance. For further information please enquire.
OPTIONAL INSURANCE: For your comfort and safety, we strongly suggest purchasing CroisiEurope’s insurance for cancellations, damage to baggage, private civil liability abroad and trip interruptions taken out with Europ Assistance at a rate of 4,45% incl. taxes of the total amount of your travel costs. General and specific conditions of the contract nr. 58224398 will be provided to you when registering for the trip.
GENERAL INFORMATION: All the information published in our brochures concerning timetables, itineraries and hotel and ship facilities were correct at the time the brochure was published and may be subject to modifications. In such cases, customers will be advised of any such amendments at the booking stage. Maps, photographs and illustrations are provided purely for guidance purposes and are not contractual.
PROTECTION OF PERSONAL DATA: In accordance with the rights related to the protection of personal data (GDPR), the information customers provide to CroisiEurope will be used for the processing of their orders and the execution of various related services.
For these purposes, your personal data might be transferred to our partners located in third countries. We only work with partners who can guarantee a level of protection in compliance with the measures described in the GDPR.
With your consent, except for the sensitive data we collect for the safety of our passengers that we do not give to third parties under any circumstance, this data can also be used to send promotional or sales offers to you during a period of three years (through email or regular mail service).
For these purposes, data might be stored, processed, and transferred by CroisiEurope to internal departments in the company and to third parties (such as travel and insurance companies, banks, customs authorities, destination management organizations, subcontractors, technical subcontractors), including those outside of the European Union, as well as in countries that do not have a level of protection equal to the European Union.
Nevertheless, these third parties can only access personal data for needs connected to their services or through instructions from departments within CroisiEurope for needs connected to the aforementioned purposes under strict accordance with the applicable data privacy laws.
A customer’s opposition to the collection and processing of their data, including the transfer to a third party of their personal data, needed for sale or execution of a package and the services within will make the execution of all or part of the sales contract with CroisiEurope impossible.
Each customer has a strict, personal right of access, rectification, and opposition for legitimate reasons of the data that concerns them and they can exercise these rights by contacting CroisiEurope— Service Relation Clients, 12 rue de la Division Leclerc, 67000 STRASBOURG, France—and by attaching a copy of their ID to their written request.
If there is a problem in the processing of your request, please contact the designated Data Protection Officer (DPO):
Moreover, each customer can refuse marketing communications from CroisiEurope and its partners by clicking on the refusal link or by following the opposition procedure found in emails or marketing texts or by writing to the Customer Service Department (Service Relation Clients) at the address listed above.
CroisiEurope collects visitor data and promotes ads targeted to your interests via its websites. Our personal data and cookies policies can be found at https://www.croisieurope.travel.