Visas and passports
All our cruises require a valid identity document (national identity card or passport.)
For some destinations, a passport is mandatory, with a validity date of a minimum 6 months after the expected date of return.
For our more distant destinations, a visa may be mandatory and specific steps must be taken. These details can be found on your order confirmation and your travel log. Our travel agents can also inform you, please do not hesitate to contact them.
Non-European Union nationals are advised to consult with their consulate or embassy of origin to enquire about the formalities concerning them, to be able to answer the police and customs formalities in force in the countries listed on the cruises itineraries.
They must be in possession of all the necessary residential and transit visas together with any necessary health certificates.
Holders of a US passport can travel to and within the European Union without an additional visa.
For information on the formalities for other destinations, non-US citizens are advised to consult their embassy or consulate.
A passenger unable board a flight or who is refused entry to a country due to failing to submit the documents required by the authorities and mentioned on the contract of sale or the invoice that they have signed, cannot claim any refund.
In case of non-compliance all costs incurred will be at the total expense of the customer. In the case where we establish the entry documents on behalf of the client (visa), we do so on the basis of the information given to us.
We cannot be held responsible for any consequences whatsoever related to the fact that this information is incorrect. The requested documents must be sent to us by registered letter, along with an associated acknowledgment of postage, within the required time and having been verified that their validity complies with the requirements of the countries concerned. They will be returned on the day of departure.
We cannot be held responsible for delays or non-delivery by the authorities concerned.
The passenger is required to provide the company with all the necessary information to enable the company to fulfil its own safety obligations.